FAQ

Frequently Asked Questions

How much is delivery? 

Deliveries are $4.99 to Waialua Mokuleia, and $7.99 to Haleiwa. Additional restaurants can be added to a single order for an additional $3.99 per restaurant. Items ordered from the drink menu are not charged an additional delivery fee. Check out our Instagram for special offers! @dudefoodhi

*Not currently delivering to Turtle Bay*

Where do you delivery to?

We are currently serving the Mokuleia to Sunset Beach/ V-Land area. Waialua/Mokuleia orders have a $12 minimum and Haleiwa orders have $25 restaurant order minimums. Please call if you're outside that area, and we'd be happy to consider it!

What about tips?

The self-employed delivery drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly and professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, the delivery driver does not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for them from start to finish can take up to one hour. *15% gratuity will be added to orders totalling $100*

Can I get an order delivered from a restaurant not listed?

We currently don't deliver from non-partnered restaurants.

Can I place an order for a future time?

Yes! We recommend placing an Advanced Order to help ensure your desired delivery time. Advanced orders can be placed online before desired delivery time. In the Place Your Order window on the main home screen, below where it says delivery time: ASAP Choose or schedule a delivery in advance to place a future order. Advanced orders must be paid for in advance using credit card payment.

How many restaurants can I order from at one time?

You may order from as many restaurants as you wish, however, a separate delivery fee will be added for each restaurant ($3.99 for the next restaurant pick up). Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers.

When will my food arrive?

You should receive a delivery time estimate after you submit your order. Delivery times will vary depending on traffic. Traffic is usually a lot heavier during the weekends, holidays, and during any surf competitions. We will try our best to ensure your order is delivered within the hour. If there are any major delays, we will contact you. Check your email address you submitted during payment and you will receive delivery updates.

Will my food arrive to me fresh?

Absolutely! We submit your order to the restaurant for preparation based on the availability of your delivery driver. This means that your order begins being prepared only when we have coordinated with the driver and that they are on their way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you.

How do I pay?

You can pay by cash or credit card. Credit cards can be processed through our secure online payment system. Please pay by credit card if youre having your order delivered to the beach.

What do you do with information you collect from me?

Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
 

What else do I need to know?

Restaurants menus and prices are set by the restaurant and subject to change. Orders cannot be cancelled once placed.

What if I am not satisfied with the service or meals?

Note: All sales are final.
We will make every effort to make sure you are satisfied with our service and your meal.
We require all participating restaurants to package your meals according to your order. Your self-employed delivery professional will NOT open the packaging but will check the reciept to verify accuracy of your meal. Please call 808-798-3906 with any complaints or concerns

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Lunch Hours

Saturday9 am-4pm

Dinner Hours

Tuesday-Saturday4 pm-8pm

Contact

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